> ## Documentation Index
> Fetch the complete documentation index at: https://tradewatch.io/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Support

> Available support channels and support levels for TradeWatch users.

If you need help with the API or platform, choose the support channel that best matches your issue. Before opening a ticket, check our [Status Page](https://status.tradewatch.io) for active incidents.

## Support Channels

### Documentation and Knowledge Base

Use the docs and FAQs for setup guidance, troubleshooting, and best practices. Most technical questions can be resolved by reviewing our API reference and integration guides.

### Ticketing System & Live Chat

For technical issues, account inquiries, or real-time assistance, please log in to your account and visit the Support Center:

[https://dash.tradewatch.io/support](https://dash.tradewatch.io/support)

From there, you can open a formal support case or start a session via live chat.

### Email

You can also contact our team directly at [support@tradewatch.io](mailto:support@tradewatch.io).

## Support Levels

### Standard Support

Included in Starter and Pro plans. Standard support provides:

* Access to the ticketing system and email support.
* Response time target: within 24 business hours.
* Troubleshooting and implementation guidance.

### Enterprise Support

Included in the Enterprise plan. Enterprise users receive everything in Standard support, plus:

* Priority response handling.
* Dedicated support for complex integrations.
* Customized onboarding and training.

For plan details or to upgrade your current subscription, please visit your Dashboard or contact [sales@tradewatch.io](mailto:sales@tradewatch.io).