Support

If you need help with the API or platform, choose the support channel that best matches your issue. Before opening a ticket, check our Status Page for active incidents.

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Support Channels

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Documentation and Knowledge Base

Use the docs and FAQs for setup guidance, troubleshooting, and best practices. Most technical questions can be resolved by reviewing our API reference and integration guides.

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Ticketing System & Live Chat

For technical issues, account inquiries, or real-time assistance, please log in to your account and visit the Support Center: https://dash.tradewatch.io/support From there, you can open a formal support case or start a session via live chat.

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Email

You can also contact our team directly at support@tradewatch.io.

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Support Levels

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Standard Support

Included in Starter and Pro plans. Standard support provides:

• Access to the ticketing system and email support.
• Response time target: within 24 business hours.
• Troubleshooting and implementation guidance.

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Enterprise Support

Included in the Enterprise plan. Enterprise users receive everything in Standard support, plus:

• Priority response handling.
• Dedicated support for complex integrations.
• Customized onboarding and training.

For plan details or to upgrade your current subscription, please visit your Dashboard or contact sales@tradewatch.io.